Updoc does not lodge Medicare claims for you. You pay the full fee, we email your paid invoice, and you claim the rebate yourself through Medicare. If you are eligible, this usually takes a few minutes.
Request an appointmentMedicare eligibility is assessed by Services Australia, not Updoc. Having a referral and an invoice does not by itself guarantee a rebate.
Go to my.gov.au, sign in, and open your linked Medicare service.
Select Make a claim, then choose the option for a service you have already paid for.
Enter the date of service, provider number, item number and amount charged, exactly as they appear on your Updoc invoice.
Confirm every field matches. A single wrong digit is the most common reason a claim is rejected.
Review and submit. You will see a confirmation, and any rebate is paid into the bank account Medicare holds for you.
Get Express Plus Medicare from the Apple App Store or Google Play.
Open the app and sign in with the myGov details linked to your Medicare account.
From the home screen, select Claims and start a new claim.
Enter the date of service, provider number, item number and amount charged from your Updoc invoice.
Check the details, then submit. You will get a confirmation once the claim is lodged.
Updoc cannot see, lodge or resolve your Medicare claim. If a claim is rejected, Services Australia is the only party who can tell you why. We can re-send your invoice if you need it again.
No. Updoc does not lodge Medicare claims and does not bulk bill psychiatry consultations. You pay the full fee and claim any rebate yourself.
As soon as you have your paid invoice. Medicare generally will not accept claims for services more than two years old. Services Australia can confirm the current time limit.
Use the item number printed on your invoice. Updoc consultations are held by video, so the item is a video item rather than the in-rooms equivalent.
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