You can speak to your AHPRA-registered Partner Doctor about the many things you’d speak to an in-person doctor about. Partner Doctors are on hand to help with things like medical certificates, new and repeat prescriptions, specialist referral letters, sensitive topics (like STIs/STDs, thrush, and UTIs), and more. Your trusted Partner Doctors are here to help. You should be mindful, however, that telehealth isn't for emergencies - call 000 if you have urgent or life-threatening symptoms.

If you’re in Australia and have a valid Medicare card or Individual Healthcare Identifier (IHI), you can request a telehealth consultation with an AHPRA-registered Partner Doctor through Updoc. If you’re under 18, a parent or guardian needs to be present during the consultation.

You can request a prescription online through Updoc. Your Partner Doctor will review your request, and during your telehealth consultation – determine whether a prescription is right for you, much like a physical clinic visit. If suitable, your electronic prescription will be delivered straight to your device.

Partner Doctors are online 24/7 to help! You can request a consultation 24/7, including after hours and on weekends. Partner Doctors review requests around the clock, although wait times vary with demand. They're even available after hours and on weekends at no extra cost!

If you miss a call from your Partner Doctor, you'll return to the virtual waiting room and your Partner Doctor may try to call you again. You may also get a text message before the call so you're ready to answer.

Many requests are reviewed within an hour, but wait times vary with demand. Not every consultation requires a call - if your Partner Doctor needs to speak with you, they’ll call you. At busy times, this may be the following day.

Many requests are reviewed within an hour, but wait times vary with demand and aren't guaranteed. At busy times, your Partner Doctor may contact you the following day.

A telehealth appointment is a health consultation delivered using technology rather than in person, usually by video or phone. Telehealth GP appointments are now a permanent part of Australian primary care and can make care easier to access. Because a doctor can't fully examine you remotely, some concerns will still need an in-person visit. Telehealth isn't for emergencies: call 000 if you have urgent or life-threatening symptoms.

Telehealth can happen in real time, such as a video or phone consultation with a doctor, or asynchronously, where you submit your health history or answers to a questionnaire for a clinician to review. The doctor uses this information to decide whether your care can be managed remotely or whether you need an in-person examination. If suitable, prescriptions, referrals and certificates can be sent to your phone or email.