At Updoc, we believe that everyone deserves convenient, safe, and accessible healthcare. Our Model of Care is designed to empower you with the tools, resources, and support you need to take charge of your health at a time and place that works best for you. Through our innovative technology platform, we connect you to Partner Doctors across Australia who provide comprehensive, personalised healthcare that fits conveniently into your lifestyle.
Our Model of Care acknowledges that every person is on an individual journey through life, and their healthcare team should be able to assist them on that unique path - whether that person is impacted by their lack of time, remoteness from healthcare services or another barrier that we can help overcome with our technology.
To achieve this, we diligently partner with a diverse community of doctors (what we call ‘Partner Doctors’) to join the Updoc platform – doctors who are not only experienced and knowledgeable; but also have a deep cultural and social understanding of our communities. This authentic representation allows them to connect with all users across a range of needs and preferences, ensuring a well-rounded and culturally appropriate approach to care.
Our award-winning, user-friendly technology facilitates our users’ access to a wealth of resources, professional advice, and convenient care when they need it the most - whether they’re managing a routine matter or chronic condition, dealing with a new issue, or seeking preventive care, Updoc is here to support them at every step of their healthcare journey
Our Model of Care is clinically backed because it follows the National Safety and Quality Primary and Community Healthcare Standards. This shows our commitment to help you receive safe and convenient care from Partner Doctors.
With our virtual health platform, you can connect with Partner Doctors and access vital health resources whenever you need them - day or night.
We facilitate the provision of a range of services that encompass physical, mental, and emotional wellbeing ensuring a comprehensive approach to health management.
We recognise that everyone’s health needs are different. Services provided through our platform are tailored to provide the care you need when you need it - helping you set and achieve your health goals when convenient for you and at your own pace.
Our Model of Care not only helps you address your current health issues but also gives you the option to have multiple touchpoints with Partner Doctors so that you can proactively obtain preventive care and proactive management of your healthcare. One way we look to achieve this is by offering a subscription to various tiers of healthcare based on your needs. Depending on the tier you choose, you could speak to a Partner Doctor more frequently than a practitioner at a traditional clinic. This level of access can help you identify potential health risks and take actionable steps toward improved wellbeing.
At Updoc, your safety and satisfaction are our top priorities. While our Partner Doctors are ultimately responsible for your healthcare, we help them facilitate that care by implementing rigorous onboarding checks to ensure that the services that they provide meet the necessary high standards that are expected from practitioners. Our team is dedicated to continuously improving the range and quality of offerings based on clinical guidelines and feedback from our users and Partner Doctors.
The sections below detail how our Model of Care is put into action. You’ll find details about the procedures and processes we use to ensure access to dependable, safe and reliable healthcare. We also highlight the clinical resources and research that shaped our Model of Care, along with the checks and balances that we have implemented. This helps provide confidence in the Updoc platform and ensures our users can trust the services that Partner Doctors provide are safe and meet their expectations.
Partner Doctors on the Updoc Platform
At Updoc, we recognise that a robust clinical governance framework is essential to facilitating high-quality virtual care. Our commitment to excellence is grounded in the principles of safety, accountability, and continuous improvement. This framework is integral to maintaining the trust of our users and ensuring that our users’ interaction with Partner Doctors meet necessary high standards that are expected from practitioners.
Clinical governance is a systematic approach to maintaining and improving the quality of patient care within the healthcare system. It encompasses various components, including clinical effectiveness, patient safety, risk management, and stakeholder involvement. For a virtual care company like Updoc, effective clinical governance ensures that we facilitate safe, evidence-based, and patient-centred care.
Our clinical governance framework is designed to uphold the quality of care we facilitate. By adhering to established standards and best practices, we can enable Partner Doctors to provide effective and reliable virtual healthcare.
Safety is paramount in healthcare. Our framework includes rigorous protocols for monitoring and managing potential risks, ensuring that our users receive care that minimises harm and maximises benefits. As a part of our patient centric approach to safety, we recognise that virtual care may not suit everyone or every condition. So, we provide our Partner Doctors with tools and provide users with information to connect them to appropriate healthcare services when we cannot best meet their healthcare needs.
We hold ourselves accountable to our users and stakeholders. Our framework establishes clear responsibilities and reporting mechanisms, promoting transparency and trust in our services.
Clinical governance is not a one-time effort; it involves ongoing evaluation and enhancement of our platform. We regularly review our processes, gather feedback, and implement improvements based on the latest clinical evidence and Partner Doctor and user experiences.
Adhering to regulatory standards is crucial in the healthcare landscape. Our clinical governance framework ensures that Updoc complies with all relevant legislation and guidelines, providing peace of mind to our users.
At Updoc, we encourage Partner Doctors to integrate the latest research and clinical guidelines into their care delivery. This approach ensures that services facilitated through our platform are rooted in the best available evidence, resulting in the best opportunity for effective and reliable healthcare.
As part of their professional registration with AHPRA, all Partner Doctors who are engaged in any form of practice are required to participate regularly in continuous professional development that is relevant to their scope of practice to maintain professional currency, and support them to maintain, improve and broaden their knowledge, expertise and competence, and develop the personal and professional qualities required throughout their professional lives. This commitment ensures that Partner Doctors that are onboarded to our platform are well-equipped with the latest knowledge and skills, enhancing the quality of care they provide through our platform.
Our framework includes proactive risk assessment and management strategies. We identify potential risks early and implement measures to mitigate them, safeguarding our users’ health and wellbeing.
We prioritise user engagement and feedback as a vital component of our clinical governance framework. By involving our users in their care and listening to their experiences, we continuously refine our platform and provide feedback to Partner Doctors so that we can better meet their needs.
We regularly monitor and evaluate our performance against key indicators. This data-driven approach allows us to identify areas for improvement and ensure that our platform consistently meet our high standards.
At Updoc, our clinical governance framework is the foundation of our commitment to facilitating exceptional virtual care services. By prioritising quality, safety, and continuous improvement, we ensure that our users receive access to dependable, safe and reliable healthcare. Join us on this journey toward better health, supported by a platform that deploys a framework valuing excellence in every aspect of virtual healthcare.
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