You can speak to your AHPRA-Registered Partner Practitioner about anything you’d speak to an in-person practitioner about. Partner Practitioners are on hand to help with things like medical certificates, new & repeat prescriptions, specialist referral letters, and more!

Yes. Online medical certificates are valid, and are the same as physical medical certificates. The only difference is online medical certificates were consulted and delivered virtually.With Updoc, your online medical certificate request will be reviewed and signed by an AHPRA-Registered Partner Doctor, and comply with the AMA Guidelines.

Yes, you can request an online appointment with Updoc. With Updoc, you will be connected with an AHPRA-Registered Partner Practitioner.

Updoc is a secure, online digital healthcare platform that facilitates consultations between users and AHPRA-Registered Partner Practitioners. With Updoc, users are able to request a consult 24/7 from anywhere in Australia. Partner Practitioners consult with users, and if they deem suitable – are able to provide medical certificates, prescriptions, referral letters, medical advice, and more.

You can request a prescription through a telehealth platform like Updoc. Your Partner Practitioner will review your request, and during your telehealth consultation – determine whether a prescription is right for you, much like a physical clinic visit.If suitable, your electronic prescription will be delivered straight to your device.

Yes. With Updoc you can connect with an AHPRA-Registered Partner Doctor who will assess your request and determine if an online medical certificate is suitable. If it is suitable, your online medical certificate will be delivered straight to your device.

Our hours of operation are 24/7, which means you can request a consultation whenever suits you. Your Partner Practitioners are online 6am-midnight, every day to help with your healthcare needs.

If you miss a call from your Partner Practitioner - you will rejoin the virtual waiting room and your Partner Practitioner may attempt to call you again.

You may also receive a text message prior to your call to ensure you are ready to answer the call if it does arrive.

In most cases, you’ll receive a call from your Partner Practitioner within an hour of making a request. However, keep in mind Partner Practitioners are online 6am-midnight, so you may get a call the following day. Additionally, during periods of high demand - a call back may take slightly longer.

Partner Practitioners usually review requests within an hour. However, Partner Practitioners are online 6am-midnight, and during periods of high demand – this may take longer.

Most medical certificate consults are reviewed within an hour. However, Partner Practitioners are online 6am-midnight, and during periods of high demand – this may take a bit longer.