Video consultations with AHPRA-registered Partner Doctors overnight
For health concerns that can't safely wait until morning
Where eligible, there are no out-of-pocket costs for eligible Medicare card holders
Access care overnight from wherever you are in Australia
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Urgent after-hours care is for health concerns that can’t safely wait until normal daytime hours for a doctor’s assessment, but not emergencies.
You accurately tell a Partner Doctor what’s happening, why you’re concerned and why you believe it can’t wait. Your Partner Doctor will use this information to assess whether urgent care is suitable via telehealth. If you’re not sure whether your concern needs assessment tonight, submit a request for a Partner Doctor to assess.
Urgent care may include new or worsening symptoms that can’t safely wait, including where you’re running out of essential medication where missing a dose could cause harm. Urgency depends on your individual circumstances.
Urgent care generally won’t include requests for routine prescription renewals, routine referrals, care plans and non-urgent discussions about test results. Needing a document quickly or finding an overnight appointment more convenient does not, by itself, make a consultation medically urgent.
Prescriptions, certificates or referrals may still be provided as part of an urgent consultation where clinically appropriate.
In a medical emergency, call 000. Do not wait for an online consultation.
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Where you’re eligible for urgent after-hours video consultations they’ll be bulk billed, with no out-of-pocket cost to you.
You must be eligible for Medicare and in Australia at the time of your consultation. Your consultation must take place by video between 11:00pm and 6:30am and your request made and taken during that period.
Your Partner Doctor will assess whether your condition needs urgent assessment and cannot safely wait until normal daytime hours.
*Updoc connects patients with independent Partner Doctors for urgent after-hours video consultations between 11:00pm to 6:30am daily. Bulk billing is subject to Medicare eligibility and a Partner Doctor’s assessment that urgent care is required based on your truthful disclosures to the Partner Doctor. Fees may apply if you are not eligible for Bulk Billing. Availability and wait times vary. Updoc is not an emergency service. In a medical emergency you should call 000 immediately.
Where you’re eligible, consultations are bulk billed with no out-of-pocket cost to you. So that the consultation comes at no cost to you, you must be eligible for Medicare and your consultation must meet the urgent after-hours requirements.
There is no need to be an existing Updoc user – new users are welcome. Provided you’ve met the eligibility requirements, you can get a bulk billed consultation.
Consultations must be carried out by video call. This means your chosen device must have a working camera and microphone.
Partner Doctors ultimately determine whether your consultation is urgent based on the information you provide. Give them accurate information about your symptoms and why you believe that it can’t safely wait until normal daytime hours.
You’ll need a device with a working camera and microphone, a stable internet connection and your Medicare details. You should also be in a quiet and private space.
You can request a standard Updoc consultation outside these hours. Remember that fees apply for these consultations.
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