Yes! With Updoc, you can get a specialist referral online. If approved and suitable, your online referral will be delivered straight to your phone. Once you have your online specialist referral, you can make an appointment to visit your preferred specialist.

If you miss a call from your Partner Doctor, you'll return to the virtual waiting room and your Partner Doctor may try to call you again. You may also get a text message before the call so you're ready to answer.

Many requests are reviewed within an hour, but wait times vary with demand. Not every consultation requires a call - if your Partner Doctor needs to speak with you, they’ll call you. At busy times, this may be the following day.

Many requests are reviewed within an hour, but wait times vary with demand and aren't guaranteed. At busy times, your Partner Doctor may contact you the following day.

A referral from a GP to a specialist is generally valid for 12 months for Medicare purposes, unless the doctor specifies a different period. If you need longer-term care, you can discuss an extended or indefinite referral with your Partner Doctor, who will decide whether it's appropriate. A new health issue will usually need a new referral. Through Updoc, you can request a consultation for an online referral to a specialist, and a Partner Doctor will decide whether one is suitable.

No, you can book a psychologist directly without a referral, but you won't get a Medicare rebate. To claim rebates under the Better Access initiative, you need a Mental Health Treatment Plan and referral from a GP, or a direct referral from a psychiatrist or paediatrician. Since November 2025, GP plans and referrals generally need to come from your usual GP or the practice where you're registered for MyMedicare. You may be eligible for rebates for up to 10 individual and 10 group sessions a year.