Telehealth can happen in real time, such as a video or phone consultation with a doctor, or asynchronously, where you submit your health history or answers to a questionnaire for a clinician to review. The doctor uses this information to decide whether your care can be managed remotely or whether you need an in-person examination. If suitable, prescriptions, referrals and certificates can be sent to your phone or email.

You don’t have to. With Updoc, you can consult with an AHPRA-registered Partner Doctor from anywhere in Australia via a telehealth consult. Although ‘tele’ is in the name, all you need to do is complete a quick questionnaire, and a Partner Doctor will review your request and contact you with any follow up questions. It’s simple and convenient. 

You can speak to your AHPRA-registered Partner Doctor about anything you’d speak to an in-person doctor about. Partner Doctors are on hand to help with things like medical certificates, new and repeat prescriptions, specialist referral letters, sensitive topics (like STIs/STDs, thrush, and UTIs), and more. Your trusted Partner Doctors are here to help.

Yes - online medical certificates are valid, and are the same as physical medical certificates. The only difference is online medical certificates are provided virtually. With Updoc, your symptoms and request for an online medical certificate is reviewed, considered and signed by an AHPRA-Registered Partner Doctor, and comply with the AMA Guidelines.

Yes - you can request an online appointment with Updoc. With Updoc, you will be connected with an AHPRA-Registered Partner Doctor within an hour.

Updoc is a secure, online digital healthcare platform that facilitates consultations between users and AHPRA-registered Partner Doctors. With Updoc, users are able to request a consult 24/7 from anywhere in Australia. Partner Doctors consult with users and – if they deem it suitable – are able to provide medical certificates, prescriptions, referral letters, medical advice, and more.

You can request a prescription online through Updoc. Your Partner Doctor will review your request, and during your telehealth consultation – determine whether a prescription is right for you, much like a physical clinic visit. If suitable, your electronic prescription will be delivered straight to your device.

Yes. With Updoc, you can connect with an AHPRA-registered Partner Doctor who will assess your symptoms and determine if a medical certificate is suitable for you. If it is, a medical certificate is then delivered straight to your phone via SMS and email.

Partner Doctors are online 24/7 to help! You can request a consultation 24/7, including after hours and on weekends. Partner Doctors review requests around the clock, although wait times vary with demand. They're even available after hours and on weekends at no extra cost!

If you miss a call from your Partner Doctor, you'll return to the virtual waiting room and your Partner Doctor may try to call you again. You may also get a text message before the call so you're ready to answer.

Many requests are reviewed within an hour, but wait times vary with demand. Not every consultation requires a call - if your Partner Doctor needs to speak with you, they’ll call you. At busy times, this may be the following day.

Many requests are reviewed within an hour, but wait times vary with demand and aren't guaranteed. At busy times, your Partner Doctor may contact you the following day.