You can speak to your AHPRA-Registered Partner Doctor about anything you’d speak to an in-person doctor about. Partner Doctors are on hand to help with things like medical certificates, new & repeat prescriptions, specialist referral letters, and more!

Yes - online medical certificates are valid, and are the same as physical medical certificates. The only difference is online medical certificates are provided virtually.With Updoc, your symptoms and request for an online medical certificate is reviewed, considered and signed by an AHPRA-Registered Partner Doctor, and comply with the AMA Guidelines.

Yes - you can request an online appointment with Updoc. With Updoc, you will be connected with an AHPRA-Registered Partner Doctor.

Updoc is a secure, online digital healthcare platform that facilitates consultations between users and AHPRA-Registered Partner Doctors. With Updoc, users are able to request a consult 24/7 from anywhere in Australia. Partner Doctors consult with users, and if they deem suitable – are able to provide medical certificates, prescriptions, referral letters, medical advice, and more.

You can request a prescription through Updoc. Your Partner Doctor will review your request, and during your telehealth consultation – determine whether a prescription is right for you, much like a physical clinic visit.If suitable, your electronic prescription will be delivered straight to your device.

Yes - with Updoc you can connect with an AHPRA-Registered Partner Doctor who will assess your symptoms and determine if a medical certificate is suitable for you. A medical certificate is then delivered straight to your via SMS and email.

You can request a consultation 24/7 – whenever suits you. Your Partner Doctors are online 6am-midnight, every day to help with your healthcare needs.

If you miss a call from your Partner Doctor - you will rejoin the virtual waiting room and your Partner Doctor may attempt to call you again.

You may also receive a text message prior to your call to ensure you are ready to answer the call if it does arrive.

In most cases, you’ll receive a call from your Partner Doctor within an hour of making a request. However, keep in mind Partner Doctor are online 6am-midnight and demand fluctuates. So, if a Partner Doctor doesn’t get to you on the day, you’ll get a call the following day.

Partner Doctors usually review requests within an hour. However, keep in mind that demand fluctuates. So, if a Partner Doctor doesn’t get to you on the day, you may get a call the following day.

Most medical certificate consults are reviewed within an hour. However, keep in mind that demand fluctuates. So, if a Partner Doctor doesn’t get to you on the day, you may get a call the following day.